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Frequently Asked Questions

Find answers to common questions about our jewelry and services

Ordering

How do I place an order?

Simply browse our collection, select the pieces you love, and add them to your cart. Follow the checkout process to complete your purchase.

Absolutely! Many of our pieces can be customized with different stones, metals, or sizing. Contact us with your specific requirements, and our designers will work with you to create your perfect piece.

In-stock items typically ship within 2-3 business days. Custom pieces require 7-14 days depending on complexity. We’ll provide a specific timeline when you place your order.

Shipping & Returns

What is your shipping policy?

We offer free standard shipping on all orders above Rs. 3000. Express shipping is available for an additional fee. Shipping rates vary by location.

No. We currently deliver only across Pakistan.

We offer a 7-day return policy on all non-custom items. Items must be in their original condition with tags attached. Custom pieces are final sale unless there is a manufacturing defect.

Product Care

How should I care for my jewelry?

Store pieces in a cool, dry place away from direct sunlight. Clean with a soft cloth and avoid harsh chemicals. For detailed care instructions, visit our Jewelry Care Guide.

We recommend removing jewelry before swimming, showering, or exercising. Chlorine, salt water, and chemicals can damage precious metals and stones over time.

Yes! We offer complimentary repairs for any manufacturing defects within the first month. After that, we provide repair services at a reasonable cost. Contact us for a quote.

Custom Orders

How does the custom design process work?

Start by requesting a quote through our Custom Design page. Our designers will schedule a consultation to discuss your vision, budget, and timeline. We’ll provide a detailed quote before beginning work.

Custom pricing varies based on materials, complexity, and size. We’ll provide a detailed quote after your initial consultation.

Yes! We’re happy to work with heirloom stones or materials you provide. Our designers will assess the materials and incorporate them into your custom design.

Still Have Questions?

Our team is here to help. Reach out and we'll get back to you within 24 hours.